Privacy at ShootCrew

Your information deserves careful handling.

This policy explains how ShootCrew may handle your information, the choices available to you, and how to contact us with privacy questions.

Privacy Policy

1. Scope of this policy

This Privacy Policy explains how ShootCrew may collect, use, share, and protect personal information when you use the ShootCrew website, mobile applications, and related services.

The information handled depends on the features you choose to use and the permissions you provide. Feature-specific notices may also appear inside the app.

Last updated: 25 October 2026

2. Information we may handle

Depending on how you use ShootCrew, this may include:

  • Account and profile details, such as your name, contact details, profile photo, professional role, portfolio information, and service area.
  • Booking information, including shoot dates, event details, client information, notes, and other details you choose to save.
  • Availability and location information that you add or permit so relevant professionals and opportunities can be shown.
  • Marketplace and invitation content, including gear listings, photographs, event details, and designs you create or upload.
  • Communications you send through the service or to our support team.
  • Technical and usage information, such as device type, app version, diagnostics, and interactions with the service.

Please avoid adding sensitive or unnecessary personal information to booking notes, public profiles, listings, or invitations.

3. How information may be used

We may use information to:

  • create and maintain your account;
  • provide booking, availability, discovery, marketplace, and invitation features;
  • show relevant profiles, listings, or nearby professionals;
  • respond to support requests and communicate service information;
  • maintain safety, prevent misuse, and protect the service and its users;
  • understand performance, fix problems, and improve ShootCrew; and
  • meet legal obligations and enforce applicable terms.

4. Sharing and disclosure

Information may be shared with other ShootCrew users when you choose to publish a profile, availability, invitation, or marketplace listing, or when sharing is necessary to complete an interaction you request.

We may also share limited information with service providers that support hosting, communications, analytics, security, or customer support; with authorities where required by law; or where reasonably necessary to protect users, ShootCrew, or the public.

If the ownership or structure of the service changes, information may be transferred as part of that transaction, subject to applicable law and appropriate notice.

5. Location, photos, and device permissions

Features such as finding nearby professionals, uploading photos, or receiving notifications may request access to device permissions. You can manage these permissions in your device settings. Turning off a permission may limit the related feature, but should not prevent you from using unrelated parts of the service.

6. Payments, calls, and direct contact

ShootCrew provides tools that may help users discover and contact one another. If you choose to call, message, meet, or share contact details with another user, that interaction is between you and the other user. Calls made through your device or a third-party communication service are handled under that provider’s privacy practices.

User-to-user payments are arranged directly unless a feature clearly states otherwise. ShootCrew does not receive or store your card, bank, UPI, or other payment credentials merely because users discuss or complete a transaction outside the service. Payment providers may collect information under their own privacy policies.

Do not share passwords, verification codes, full payment credentials, or unnecessary personal information in profiles, listings, booking notes, calls, or messages.

7. Retention and security

We aim to keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the service, resolving disputes, maintaining records, and meeting legal obligations.

We use reasonable organisational and technical safeguards designed to protect information. No online service or storage system can guarantee complete security, so please use a strong password and take care when deciding what to share.

8. Your choices and rights

You can control information you publish, update available account details, and manage app permissions through your device. Depending on applicable law, you may also have rights to request access, correction, deletion, or other action relating to your personal information.

To make a request, email us from the address associated with your account. We may need to verify your identity before completing it, and some information may need to be retained where the law permits or requires.

9. Third-party services and links

ShootCrew may link to app stores, websites, payment options, maps, calling tools, or other services operated by third parties. Their privacy practices are governed by their own policies, and information you provide directly to them is not controlled by this Privacy Policy. We encourage you to review their policies before providing information.

10. Updates to this policy

We may update this policy as ShootCrew develops or legal requirements change. When an update is important, we will take reasonable steps to provide notice through the website, the app, or another suitable channel. The date above shows when this policy was last revised.

11. Privacy questions and requests

For questions about this policy or a request concerning your personal information, contact the ShootCrew team:

admin@shootcrew.org