Terms & Conditions
1. Agreement and eligibility
These Terms & Conditions govern your use of the ShootCrew website, mobile applications, and related services. By creating an account or using ShootCrew, you agree to these terms and the Privacy Policy.
You must be legally able to enter into this agreement and comply with the laws that apply to you. If you use ShootCrew for a business or organisation, you confirm that you are authorised to accept these terms on its behalf.
Last updated: 25 October 20262. Your account
Provide accurate information, keep it reasonably up to date, and protect your sign-in details. You are responsible for activity carried out through your account unless you promptly tell us that it has been used without permission.
Do not impersonate another person, create misleading profiles, or transfer an account in a way that could confuse or harm other users.
3. ShootCrew’s role
ShootCrew is a service platform that provides tools to help photography professionals organise work, display availability, discover one another, share invitations, and list photography gear. We provide the technology only. Unless a feature expressly states otherwise, ShootCrew is not a party to agreements, payments, calls, meetings, or transactions between users.
ShootCrew does not employ, represent, certify, or endorse individual users. You decide whether to use the service and are responsible for evaluating another user, agreeing the scope and price of work, and deciding whether any interaction or transaction is suitable for you.
4. Bookings and professional arrangements
Keep booking information accurate and communicate changes promptly. Users are responsible for confirming deliverables, dates, locations, pricing, cancellations, permissions, and any other terms of a shoot directly with one another.
Client details and event information should be added only when you have a lawful reason and appropriate permission to do so. Do not upload confidential or sensitive information that is not needed to manage the booking.
5. Buying and selling photography gear
Sellers are responsible for describing items honestly, disclosing relevant condition or defects, setting lawful prices, and having the right to sell the item. Buyers are responsible for reviewing a listing and taking reasonable steps to verify the item and seller before paying.
Users arrange payment, delivery, inspection, returns, warranties, and disputes directly. ShootCrew does not hold funds, guarantee payment, verify an item, or guarantee that a buyer or seller will complete a transaction unless a specific ShootCrew feature clearly says otherwise. Never use the marketplace for stolen, counterfeit, unsafe, or prohibited items.
6. Payments, calls, and direct arrangements
Payments between users are independent arrangements. Unless a specific feature clearly states otherwise, ShootCrew does not collect or transfer the payment, set the price, issue a refund, guarantee payment, or resolve chargebacks or payment disputes. Check the recipient and transaction details carefully before sending money.
Calls, messages, meetings, and other direct communications between users are also independent of ShootCrew. We do not control what another user says, promise, or does during those interactions. You are responsible for deciding whether to share your phone number or other contact details and for taking reasonable safety precautions.
To the extent permitted by applicable law, ShootCrew is not responsible for loss, fraud, non-payment, cancellation, misconduct, or disputes arising from a user-to-user payment, call, meeting, booking, sale, or other direct arrangement.
7. Profiles, invitations, listings, and other content
You retain responsibility for content you upload or create. You must own that content or have the permissions needed to use it, and it must not violate another person’s privacy, intellectual property, publicity, or other rights.
You permit ShootCrew to host, process, display, and technically adapt content only as reasonably needed to operate the features you choose to use. Remove content you no longer want displayed, subject to reasonable backup, safety, and legal retention needs.
8. Acceptable use
Use ShootCrew lawfully, professionally, and respectfully. You must not:
- harass, threaten, deceive, discriminate against, or exploit another person;
- post illegal, harmful, misleading, or infringing content;
- send spam, manipulate ratings or engagement, or collect user information without permission;
- attempt to bypass security, access another account, introduce malicious code, or disrupt the service;
- copy, scrape, reverse engineer, or commercially exploit the service except where applicable law expressly permits it; or
- use ShootCrew in a way that creates unreasonable legal, security, or operational risk.
9. Privacy
Our Privacy Policy explains how personal information may be handled. You are also responsible for respecting the privacy of clients, collaborators, guests, and other users whose information or images you add to ShootCrew.
10. Service availability and third parties
We may improve, add, pause, or remove features and may perform maintenance from time to time. We aim to keep ShootCrew useful and available, but uninterrupted or error-free operation cannot be guaranteed.
The service may contain links to or integrations with app stores, maps, payment options, websites, and other third-party services. Those services have their own terms and policies, and ShootCrew is not responsible for their independent operation.
11. Suspension and account closure
You may stop using ShootCrew at any time. We may restrict or suspend access when reasonably necessary to investigate misuse, protect users or the service, comply with law, or address a serious or repeated breach of these terms.
Where appropriate, we will provide notice or an opportunity to resolve the issue. Some provisions, including those relating to rights, responsibility, disputes, and information retention, may continue after account closure.
12. Responsibilities and limitations
You are responsible for your professional decisions, communications, listings, transactions, and arrangements with other users. ShootCrew does not guarantee a user’s identity, availability, conduct, work quality, equipment, listing, creditworthiness, or ability to pay.
To the extent permitted by applicable law, ShootCrew is not responsible for losses caused by another user, a user-to-user payment or communication, a third-party service, or events outside ShootCrew’s reasonable control.
Nothing in these terms excludes or limits a right or responsibility that cannot legally be excluded or limited. Any additional warranty, liability, or dispute terms shown for a specific paid feature will apply to that feature.
13. Changes, applicable law, and contact
We may update these terms as the service develops or legal requirements change. For important updates, we will take reasonable steps to provide notice. Continued use after the updated terms take effect means you accept them, where permitted by law.
These terms operate subject to the laws and mandatory consumer protections that apply to you. Questions or concerns can be sent to: